Financial Services Guide
Issued: 19 December 2013
Choosi Pty Ltd (ABN: 15 147 630 886; AFS License Number: 402397) is a wholly owned subsidiary of Hollard Financial Services Pty Ltd (ABN: 53 128 692 884) ("HFS").
This Financial Services Guide ("FSG") is issued by Choosi Pty Ltd ("us", "our", "we" or "Choosi"), and is an important document designed to help you make an informed decision on whether to use the financial services we provide in relation to the insurance products available for sale through us.
You should retain this document along with the Product Disclosure Statement ("PDS") of any product you decide to purchase in a secure place for future reference.
The aim of this FSG is to provide you with information on the financial services we may provide; how we are remunerated for these services; what to do if you have a complaint; and how we can be contacted.
Where required by law we will also provide you with access to the relevant PDS from the insurance provider. The PDS contains information about the benefits and significant characteristics of the relevant product and is aimed to assist you in making an informed decision whether to buy it or not. Before you acquire a product you should read the PDS carefully and use it to decide whether to purchase the product.
Financial Services Provided By Us
We are an Australian Financial Services Licensee (no. 402397), authorised to deal in, and provide general advice, in relation to general and life insurance products. We have been given binding authority by the insurers of the products that allow us to bind cover on behalf of the insurers as if we are the insurer.
We provide general advice only in the form of a comparison of a range of insurance products.
You can obtain quotes and purchase a policy through our website or over the telephone with a Choosi call centre operator. These services are limited to the brands listed below under 'Products Available Through Us'. When you apply for a quote or to purchase an insurance policy through us, we will give you information about the product and we will collect certain information from you in order for insurers to determine whether to provide you a quote.
Should you decide to purchase a policy we will be the arranger of your insurance and the relevant insurer will be the product issuer. We do not act on your behalf in providing the above financial services.
Products Available Through Us
We do not provide information on all products available in the market and there may be aspects to each product that we do not compare. We do not consider whether a product is appropriate to your personal objectives, financial situation or needs. Therefore you need to consider the appropriateness of any information given to you, having regard to your personal circumstances before buying an insurance product. You need to read the relevant PDS to determine if the product is right for you. If you require personal advice, you need to obtain the services of a suitably qualified adviser.
A full list of brands that we can provide information on, or access to, is listed on our website or is available upon request. We can arrange some products directly over the phone or, where requested by you, we will refer you to a third-party adviser to arrange your insurance.
The products that can be arranged directly through us are limited to the following brands: ACE Insurance Limited; Australian Seniors Insurance Agency; Guardian Insurance; Prime Pet Insurance; RSPCA Pet Insurance; Real Insurance; and Woolworths Insurance.
This list is correct at the date of issue of this FSG and is subject to change without notice. For an up-to-date list of products we can arrange directly, please refer to our website.
We are a wholly owned subsidiary of HFS, which is authorised by the relevant insurers to distribute each of the brands directly available through us. A full list of brands that we can arrange directly is outlined above in 'Products Available Through Us'. HFS receives commission income from the product issuer for the placement and ongoing administration of your policy.
We are a related company to The Hollard Insurance Company Pty Ltd (ABN 78 090 584 473 AFSL 241436) (HIC), which is the insurer of each Pet Insurance product directly available through us.
The relevant insurer, as issuer of the product, is paid the premium for an insurance policy if you purchase it.
We are paid a commission from the policy provider when we arrange for you to purchase a policy through our website or through our call centre, or when you purchase a product as a result of a referral. The commission paid to us is part of the cost of the insurance policy and it does not affect the price that you pay.
The commission we receive varies by the type of product sold and who the provider of the product is and is between 15% and 100% of the first year's premium. For example, if your premium for the first year is $1000, and we are eligible for a 25% commission on the relevant product, we will receive a $250 commission for the sale.
All Choosi employees are paid on a salaried basis and some may receive bonus payments related to performance. No staff member at Choosi receives a direct financial or non-financial incentive from the insurers that we partner with.
How We Look After Your Details
We collect personal information from you to provide the financial services outlined in this document. We may engage third party service providers to collect this information on our behalf. If you do not supply the requested information we may be unable to provide the requested financial service. In providing these financial services we may disclose your personal information to third parties including insurers, reinsurers, our advisers and other insurance service providers. We may also use your personal information to make you offers concerning other services from Choosi. You can opt out of this at any time by contacting us.
If you purchase pet insurance we may disclose your personal information to service providers in the Philippines. Otherwise we are unlikely to send your personal information to any foreign jurisdiction and we take steps to ensure our service providers don’t either.
How to Make a Complaint
If you are unhappy about any of your dealings with us we would ask you in the first instance to contact our Call Centre on 1300 884 384 and where possible we will aim to resolve your issue directly with you over the phone. If it is not possible to deal with the issue immediately we will either call you back or email you to try and resolve the issue. If you do not feel that your complaint has been dealt with satisfactorily you can write to our Dispute Resolution Manager, Choosi Pty Ltd, at Level 2, 58 Norwest Blvd, Bella Vista NSW 2153. Your complaint will then be investigated by an officer with full authority to deal with this matter and you will receive the outcome of this investigation in writing.
We are a member of the Financial Ombudsman Service ("FOS"), so if you still feel that the matter has not been dealt with adequately you can use the dispute resolution service to help settle the matter. The FOS provides a free and independent dispute resolution service for consumers who have insurance disputes falling within its Terms of Reference. You can contact the FOS using one of the following methods:
Phone: 1300 780 808
Fax: (03) 9613 6399
Mail: GPO Box 3, Melbourne VIC 3001
As required by the Corporations Act 2001 we have Professional Indemnity Insurance in place, which will compensate our retail clients for loss suffered as a result of a breach by us of our relevant obligations under Chapter 7 of the Corporations Act. The insurance covers the activity and conduct of our employees, including any employees who are no longer employed with Choosi but were so at the time of the relevant conduct.
You can obtain further information by visiting our website: www.choosi.com.au
Alternatively you can contact us for more information using any of the details below.
How You Can Contact Us
If you would like any further information or to provide us with instructions:
Phone: 1300 884 384
(Lines are open 8am to 10pm Mon to Fri AEST)
Mail: Ground Floor, 58 Norwest Blvd Bella Vista NSW 2153