FAQs

Each insurance policy listed on this site has a Product Disclosure Statement (PDS). This is a document that is designed by the insurer to provide you with important information on the product to help you compare and make a decision, including where applicable, product features, benefits, limits, exclusions, and the terms and conditions

When you purchase a policy through us, we are paid a commission from the insurer.  This does not mean you pay a higher premium. We do not charge you any fees or add on any extra costs for the service that we provide to our customers.  See our Financial Services Guide for more details.

A Choosi reference ID is a set of letters and numbers that are issued each time that you get a quote, if you decide to call the Choosi call centre, you can quote your Choosi reference ID so that we can access your quote details easily and you do not need to go through the form questions again.

Yes all policies available through Choosi have a cooling off period.  You will need to check the individual details of the policy that you wish to purchase to find out what the cooling off period is as these vary by product and by the insurance provider.  Details of the cooling off period will be contained in the relevant PDS.

All you need to do is to contact your insurer to cancel your old policy and they will go through their individual process with you. You will then need to purchase a new policy with your chosen insurer.  There are a few things you need to note before you go ahead.

• Some insurers will charge you a fee for cancelling. However even with a cancellation fee you may still be able to save when you make the switch.
• Check the commencement date of the new policy and the cancellation date of your old policy are aligned as you do not want to be caught during a period where you are not covered by either policy.
• Some policies require a period of notice before the policy can be cancelled.  Read the fine print on your current insurer's PDS to find out more.
• If you have paid an annual premium the insurer may refund proportion of the premium that you paid for any unused term. Certain fees or duties may be deducted from the premium to be repaid.  You should refer to the PDS of the for details.