For Life, Funeral, Income Protection and Pet Insurance you will need to send in a claim form to the insurer. Once the insurer has received all the necessary documentation, your claim will be assessed and if approved payment will be made promptly. To ensure that your claim is processed as quickly as possible, you should make sure that you complete the claims form in full and that you include all the supporting documents when you send your claim to the insurer. In some cases the insurer may need to get some additional information from you, and once they have this information they will consider this information along with the rest of your claim as quickly as possible.
The length of time to assess and provide an outcome will depend on the nature and complexity of your claim. Sometimes the insurer may require additional reports from your medical practitioners or from government organisations like Medicare, and this means that we are subject to their turnaround times to acquire this information. If this occurs we will inform you and keep you up to date with the progress of your claim.
In the case of Health Insurance, payment will be dependent on your selected Health fund’s claiming process as this can differ from fund to fund. Payment will also be dependent on how you submit your claim.